Our shipping remit
Right now, we only ship within the USA. We’re a small business with dreams of expanding soon!
Free shipping
We currently offer free standard shipping on all items delivered within the USA. There is no minimum spend. Any changes to free shipping will be reflected in this policy as and when it occurs.
Fulfilment time
We understand that you are excited to receive your order, and so are we! We just need 2-7 business days to make your item/s, depending on what you’ve ordered. Lead times vary by product, that’s why if you’ve ordered multiple items you may receive them at different times.
We aim to get each item out to you as soon as possible. If free standard shipping was selected at checkout (not express shipping), each item will be shipped for free, regardless if they arrive at separate times.
We know a speedy delivery is important, so we’re looking at ways to reduce fulfilment time while ensuring the quality of our items remains high. We’ll update this policy as soon as that happens!
Shipping time
With free standard shipping, it takes 6-10 business days to ship your item. Due to the increased precautionary measures and parcel volumes with Covid-19, there may be delays. We know carriers are doing their best to get packages to customers during this time.
That being said, any delays that do occur are outside our control. If you need your item delivered sooner, you can pay for express shipping at checkout. Express shipping usually takes 1-3 business days, depending on the delivery destination.
You’ll see the cost and estimated delivery date for express shipping at checkout. Please provide your phone number so the carrier can get in touch with you regarding delivery.
Lost or damaged items
In the event your item is lost in transit, email us within 14 days of the estimated delivery date. We’ll get a replacement out to you as soon as possible.
If the tracking says your item has been delivered but you didn’t receive it, get in touch with the carrier first and ask them to confirm where they left it. Sometimes they’ll hide a package (for example, behind a pot on the front porch) if you’re not at home to receive it.
Hopefully, you’re able to find it with the help of the carrier. Sadly, we’re not in a position to send out free replacements when tracking confirms delivery.
In the event your item was damaged in transit, send a photo to hello@cheekychappy.co within 14 days of receiving it. We’ll get a replacement out to you as soon as possible.
Faulty items
We replace faulty items or offer a full refund, whichever is your preference. Just send us a photo and details of the problem to hello@cheekychappy.co within 14 days of receiving your item.
Exchanges and returns
If you choose to shop with us, please know that we only process refunds if there’s a problem with your item. We do not offer exchanges or refunds due to a change of mind.
When you place an order we get to work on making it straight away. We don’t hold pre-made stock in a warehouse. That means you’ll never pay for an item that someone else has returned. It will be made especially for you, so check out the size guide (if applicable) and be sure you’re happy to buy from us before making a payment 😊
Cancellations
If you’d like to cancel your order we’re able to do so if we haven’t started making it. So get in touch with us asap to check!