We ship to all 50 states in the USA.

Working on it!

Not yet, but stay tuned!

Not all couriers can accommodate this, particularly with larger items like wall art, so it’s best to provide a physical address to ensure a smooth delivery.

Yes! Right now, we offer free standard shipping on all items to the USA.

Currently, it can take 10-14 business days from placing your order to receiving it with free standard shipping. We’ll show you the estimated delivery date once you add your address to the checkout page.

We also offer express shipping – not free though! You’ll see the cost and estimated delivery date for express shipping at checkout. You can choose to pay for express delivery or opt for free standard shipping.

We make every order from scratch, so the estimated delivery time includes a few days of us making your item and checking it’s perfect before shipping.

Let us know as soon as you spot it! If we haven’t shipped your item yet, then it’s not a problem. We’ll update the order for you.

If the item has already been shipped but makes its way back to our return address, we’ll confirm where you want it sent and get it shipped over, but it won’t be covered by free shipping again. The shipping cost will have to be covered by you.

If the item has already been shipped and doesn’t make its way back to us, you’ll have to place and pay for your order again. So be sure to double-check your address at checkout!

If your item is lost in transit, email us within 14 days of the estimated delivery date. We’ll get a replacement out to you as soon as possible.

If the tracking says your item has been delivered but you didn’t receive it, get in touch with the carrier first and ask them to confirm where they left it. Sometimes they’ll hide a package (for example, behind a pot on the front porch) if you’re not at home to receive it.

Hopefully you’re able to find it with the help of the carrier. Sadly, we’re not in a position to send out free replacements when the tracking confirms delivery.

We aim to get our goodies out to you as soon as we can, so if you purchase multiple items they may be delivered separately. Send us an email at hello@cheekychappy.co so we can confirm this for you.

Send us a photo of the damaged item to hello@cheekychappy.co within 14 days of receiving it. We’ll get a replacement out to you as soon as possible.

Send us a photo and details of the problem to hello@cheekychappy.co within 14 days of receiving your item. We’ll replace any faulty items or offer a full refund, whichever is your preference.

If you choose to shop with us, please know that we do not offer exchanges. When you place an order we get to work on making it straight away. We don’t hold pre-made stock in a warehouse.

That means you’ll never pay for an item that someone else has exchanged. It will be made especially for you, so check out the size guide (if applicable) and be sure you’re happy to buy from us before making a payment 😊

No, we only offer refunds if there’s a problem with your item. We’re different to a big retailer in that we don’t hold pre-made stock in a warehouse. We only make what people order.

That means you’ll never pay for an item that someone else has returned. It will be made especially for you, so check out the size guide (if applicable) and be sure you’re happy to buy from us before making a payment 😊

If we haven’t started making it, then yes you can. So get in touch with us asap to check!

If it’s not in your spam folder, send us an email at hello@cheekychappy.co and we’ll check your order went through and provide confirmation.

If you created an account with us, you can login and track your order with the click of a button. No worries if you didn’t create an account though. We’ll send you an email with a personalised tracking link once your item has been dispatched.

Currently, our items are from 3 months to 5 years of age. Check out our size guides for baby bodysuits and t-shirts.

To make your items, we source materials from different countries but all printing is done in the USA. We have production facilities in California and North Carolina.

We accept Visa, Mastercard and American Express cards. And PayPal too.

Two reasons:

1) You can leave a review on our site, and

2) It saves some time when it comes to tracking your order. Instead of searching for the email with your Order ID, you can just login and track your order with the click of a button.

If you’re not that fussed about it, you can always checkout as a guest.

If we haven’t responded in 2 business days, check your spam folder. Not there? Check the email address that you sent the email to. Our email ends in .co not .com (it’s hello@cheekychappy.co). If that’s all good and proper, then there’s something going on with our email system!

Send us a DM on Instagram and we’ll sort it out from there.